Arrival becomes uncertain
Parking, access, and first-night essentials are most costly when the guest cannot find them immediately.
Answers guests can find
Give guests one reliable place for arrival, house, and local answers.
A good welcome guide prevents questions before they interrupt the stay. It puts access, Wi-Fi, parking, appliance instructions, house rules, checkout, and local recommendations into a mobile-friendly source the host can update once.
3 source-backed capabilities4-step setup previewProduct details checked Sep 1, 2026
What scattered guest information creates
When the answer is buried in messages or printed pages, both guest confidence and host time disappear.
Guests repeat questions, old instructions survive in copied templates, and important rules arrive after they are needed. A digital guidebook turns those fragments into a guided stay.
Routine questions interrupt
Wi-Fi, appliances, amenities, and checkout details create repeated messages across every stay.
Information becomes stale
Printed books and copied messages are difficult to update consistently across properties.
See the guest information path
One maintained guide replaces old messages, printed binders, and repeated questions.
01 · Arrive
Directions, parking, access time, and entry instructions.
02 · Settle
Wi-Fi, rules, appliances, amenities, and safety details.
03 · Enjoy
Curated local recommendations and useful extras.
04 · Leave
One current checkout list at the useful moment.
Before: Scattered: old message + printed page + host memory + another guest question
After: One guide: delivered early → easy on mobile → current answer → host handles true exceptions
The practical route
Publish one mobile guide, then deliver the right section before each part of the stay.
The guide should be easy to open without an app, organized by the guest journey, reusable across properties, and editable without reprinting. Scheduled delivery and analytics reveal whether guests actually received and used it.
One property and repeated questions
Test Hostfully free.
One free guidebook is enough to prove whether guests open it and whether common questions fall before paying for portfolio features.
Many properties or frequent changes
Prioritize bulk maintenance.
Branding, bulk editing, translation, and duplication matter when the same correction must reach many guides without manual rework.
You want automated answers and upsells
Compare Touch Stay.
Touch Stay extends the guide into scheduled messaging, a guide-trained AI chatbot, feedback, analytics, and an upsell store.
What the software must do
A useful guidebook answers the next question before the guest has to ask it.
Look for no-download access, property-specific sections, scheduled sharing, multilingual support, analytics, feedback, and a simple way to keep access details appropriately restricted.
$0
Prove one Hostfully guide first
Hostfully lists one fully customizable digital guidebook at no subscription cost and no credit card requirement.
Source 1: Hostfully guidebook pricing
16+
Translate at portfolio scale
Hostfully lists instant translations to more than 16 languages on the paid Pro path.
Source 2: Hostfully guidebook pricing
14 days
Test the broader guest journey
Touch Stay lists a full-feature trial with no credit card, including guidebook, AI answers, messaging, feedback, and upsells.
Source 3: Touch Stay official product page
Guest momentScattered informationOne digital guide
Before arrivalBefore: Search old messages for address, parking, access time, and what to bring.After: Receive one link with arrival, access, directions, and property expectations.
Inside the propertyBefore: Message the host about Wi-Fi, heating, hot tub, appliances, or waste rules.After: Open the relevant section with text, photos, video, and current instructions.
Planning the stayBefore: Search generic lists or ask the host for every recommendation.After: Use property-specific local recommendations, maps, and optional services.
At checkoutBefore: Miss a task because the instructions appeared only in an old message.After: Follow one current checkout list delivered at the useful time.
Preview the result on one real workflow
Build the guide around the questions already interrupting you.
Do not begin with design. Begin with actual guest conversations, then test whether each answer is easier to find than sending a message.
- STEP 1
Collect the top ten questions
Review recent guest messages and group them by the moment in the stay.
- STEP 2
Create seven essential sections
Arrival, access, Wi-Fi, rules, equipment, checkout, and emergency or local help.
- STEP 3
Test on three phones
Open the guest link before arrival, on property Wi-Fi, and with weak mobile service.
- STEP 4
Measure what remains
Count repeated questions for the next stays and improve only the sections guests miss.
The tool that matches this workflow
Hostfully connects the capabilities above in one usable path.
Hostfully is the easiest first test when one digital guidebook can replace repeated arrival questions and a printed binder; the first guidebook is free.
Best fit
Hosts who want one shareable mobile welcome guide and a free first-property test.
Current pricing guide
One fully customizable digital guidebook is free. Pro supports up to 199 guidebooks and adds branding, bulk editing, translations, and revenue features; current Pro pricing is provided in the signup or quote flow. Enterprise is tailored for 200 or more guidebooks.
Confirm the live checkout or quote before subscribing.
Prove one guidebook before paying for a portfolio plan.
Hostfully currently offers one digital guidebook free. Build the full arrival-to-checkout journey there first; consider a paid or portfolio plan only after the guide reduces repeated questions and the current listing allowance and features fit your operation.
Calculate the complete cost
Price the plan against the number of active guidebooks, properties, required messaging or analytics features, and the support time saved per reservation. Confirm the current quoted price before committing because public plan details can change.
Questions to settle before subscribing
What should an Airbnb welcome book include?+
Include arrival and parking, access, Wi-Fi, house rules, appliance and amenity instructions, safety and emergency details, checkout, and curated local recommendations.
Do guests need an app for Hostfully Digital Guidebooks?+
No. Hostfully documents a unique link, QR code, PDF, and print access that works across devices.
Is Hostfully free for one property?+
Hostfully currently offers one digital guidebook at $0. Paid features include branding, bulk editing, translations, and revenue tools.
When should I choose Touch Stay instead?+
Choose the Touch Stay trial when scheduled delivery, AI guest answers, feedback, analytics, or an upsell store are central to the result you want.
Smart next improvements
Make the rest of the guest journey easier to navigate.
Choose the next outcome that would save the most time, protect the most revenue, or make the guest journey smoother.
Effortless guest communication
Send every check-in, checkout, and stay message at the right moment
Build a reliable message sequence while keeping questions and exceptions in human hands.
Automate the guest journey →More direct bookings
Let guests view dates, reserve, and pay on your own website
Choose a full booking website or add a connected checkout to the site you already own.
Build the booking path →Guest-ready turnovers
Turn every checkout into an assigned, verified cleaning
Connect the booking calendar to cleaner assignment, property checklists, completion proof, issues, inventory, and payment.
Make turnovers reliable →Give guests one reliable place for arrival, house, and local answers.
Start with one property and one measurable workflow. Expand only after the result is clear.