Immediately after booking
Set expectations
Hi [Guest first name], thanks for booking [Property name]. Check-in is from 15:00 and checkout is by 11:00. We will send arrival details before your stay. What brings you to [City]?
Give guests the right detail at the right moment
Build the complete guest message sequence without rewriting every stay.
Set the stay details once. Get ready-to-edit messages for confirmation, arrival, the first morning, checkout, and follow-up—with placeholders that keep property details accurate.
Shape the stay
3 days before arrival
Remove arrival uncertainty
Hi [Guest first name], your stay is coming up. Your self check-in steps and door-code instructions are here: [Guide link]. Parking details: [Parking instructions]. Reply here if your plans change.
3 hours before check-in
Put essentials in one place
Welcome day is here. Check-in starts at 15:00. Address: [Full address]. Access: [Door instructions]. Wi-Fi: [Network] / [Password].
First morning
Catch friction early
Good morning [Guest first name]. I hope your first night went smoothly. Is there anything you need for a comfortable stay?
Evening before checkout
Make departure easy
A quick note for tomorrow: checkout is by 11:00. Please [short checkout steps]. Safe travels, and message us if timing is tight.
2 hours after checkout
Close the stay warmly
Thank you for staying at [Property name], [Guest first name]. We hope the trip went well. If there is anything we could improve, please reply directly.