The bottom line
What is Touch Stay?
Touch Stay gives guests a no-download guidebook containing property instructions and local information, then adds scheduled delivery, an AI chatbot trained on guide content, feedback prompts, analytics, and an upsell store. It is a useful alternative when the goal extends beyond a welcome book into guest communication and revenue during the stay.
Pros
- ✓The public trial includes every feature for 14 days
- ✓Guidebook, messaging, answers, feedback, and upsells live in one guest journey
- ✓Designed for individual hosts and larger portfolios
Cons
- –The affiliate route appears to require an existing Touch Stay customer account
- –The complete cost changes with property count
- –The guide is only as accurate as the content the host maintains
Key features
Who it is for
- ✓Hosts wanting a guidebook plus automated guest answers
- ✓Property managers standardizing information across properties
- ✓Operators testing guest upsells and feedback prompts
Who should skip it
- –Buyers who only need cleaner scheduling
- –Hosts unwilling to keep instructions current
- –Affiliates without an eligible Touch Stay customer account
Integrations, AI, and support
Integrations
40+ property-management and channel-management integrations, Email, SMS, Web link
AI features
Guidebook-trained guest chatbot
Support
Touch Stay lists live support and says most inquiries receive a response in under an hour.
Evidence used
Check the source before you buy
Features, availability, and pricing can change. Use these official sources to confirm the details that matter to your purchase.
Source 1: Touch Stay official product page
Touch Stay lists digital guidebooks, scheduled messaging, a guidebook-trained AI chatbot, feedback, upsells, analytics, 30+ languages, and a 14-day trial.